Urban Edge ShippingTrack shipment
FAQ

Questions we get on every call.

One is issued the moment a shipment is booked, either through a quote request or directly in the dispatch console — the Code 128 barcode generates automatically with it.

Telemetry pings every ninety seconds while a unit is moving. The public tracker, dispatch board and ETA engine all read that same feed.

Note it on the quote or booking form — we assign a stinger or enclosed slot rated for it and flag the load for the driver ahead of pickup.

Yes — $250,000 of cargo cover per unit, no deductible, plus a photographed condition report at both load and release.

Yes, up until dispatch. Message the Dispatch desk with your tracking number and the new window.

A PDF receipt is available from the tracking page once your shipment is delivered, or by asking Billing for a copy any time.